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Terms and Conditions

The terms were set by Munkplast AB on 2020-04-22

Generally

These General Terms and Conditions (the “Terms”) apply when you or the company you represent (the “Customer”) places an order from us via www.NabbiBioBeads.com (the “Website”). Agreements are entered into in English between the Customer (i.e. you or the company you represent) and Munkplast AB, org. no. 55676616-3101 (“Munkplast”). The terms and conditions apply to both consumers and companies. Note that in some parts the conditions differ depending on whether you place your order as a consumer or as a representative of a company.

To make a purchase, you as a private individual need to be over 18 years of age, not be under guardianship, and otherwise have the capacity to enter into agreements.

At NabbiBioBeads.com we comply with the Swedish Consumer Rights Law and the current recommendations for the right of complaint. To read more about the Consumer Right Law you can visit the home page of the Swedish Consumer Agency.

1. About NabbiBioBeads.com

  • NabbiBioBeads.com is an online store run by Munkplast AB.
  • Munkplast AB is a Swedish company (company number 556766163101)
  • Address: Hållnäsgatan 6, 752 28 Uppsala, Sweden.
  • PhotoPearls and NABBI are registered trademarks of Munkplast AB.
  • If you want to get in touch with us, send an email to support@NabbiBioBeads.com with your case and your contact details, we will hear from us within 1-3 working days (Monday-Friday).

2. Order

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all information about products, price, billing, and delivery address.
If there is any error in the order confirmation, please contact us immediately by email: support@NabbiBioBeads.com.
Munkplast is entitled in individual cases to refuse or change the order (for example if the Customer has provided incorrect personal information).

3. Payment

We use Klarna for easy and secure payment. You choose whether you want to pay directly, pay later by invoice or divide the payment. At the checkout, you will see the payment options that Klarna has available for you.

Visit the Klarna website to read the terms and conditions.

3. Delivery

Our normal delivery times are 3-5 days. NOTE! Orders placed on weekends or red days will be sent no later than the next working day.

If delays in delivery occur (without us notifying you of longer delivery times), please contact us by e-mail: support@NabbiBioBeads.com.

4. Prices

All prices in the store are stated in SEK and all prices are inclusive of Swedish VAT (25%).

We reserve the right for price changes caused by supplier price changes, error prints in the price list, and errors in prices due to incorrect information and reserve the right to adjust the price.

  • Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes.
  • Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.
  • Digital services/products are exempt from the right of withdrawal in accordance with the “Distance purchase law”. By implementing a purchase of a digital product, you agree that customer to the right of withdrawal has been agreed away.

6. Complaints and complaints

  • We inspect all products before sending them to you. Should the product still be damaged or improperly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error free of charge.
  • You must always contact us for approval before returning a defective item to us.
  • The complaint should be sent immediately after the defect is discovered.

6.1 How do I make a complaint?

Any errors and defects should always be reported to support@NabbiBioBeads.com stating your name, address, e-mail address, order number, and a description of the complaint.

If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We handle return shipping for approved complaints.

We reserve the right to deny a complaint if it turns out that the product is not in error in accordance with current Swedish consumer protection legislation.

7. Disclaimer

We take no responsibility for any indirect damage that may result from the product.

We accept no responsibility for delays/errors due to circumstances outside the Company’s ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

Furthermore, no liability is assumed for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.

8. Product information

We reserve the right for any incorrect facts on this site and whether products are sold out. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always try our best to expose the products as accurately as possible.

9. Cookie Information

According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. You can find more information on our Privacy Policy page.

10. Personal Information

By shopping with us, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to third parties without a legal basis.

Munkplast AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order as well as the occasions when you have wanted newsletters or promotional offers – to be able to adapt the marketing to your individual needs.

Read our Privacy Policy which describes how we process your personal information in accordance with the Data Protection Regulation (GDPR).

11. Changes to Terms & Conditions

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

If a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the European Commission’s platform for assistance in disputes, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we will follow decisions from the Swedish Public Complaints Board (ARN) or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.