EU-shipping • Pay with Klarna • Delivered within 2-3 workdays

Customer service

Do you have questions about our products or your order? Please take a look at our FAQ or contact us for further assistance!

All of our products are shipped from our factory and warehouse in Uppsala, Sweden.

The shipping cost is based on the weight of the parcel. It will be calculated and presented to you at checkout, before you complete your order.

We currently ship to all EU countries plus Norway and Switzerland, with some regional exceptions. At checkout, you will be able to see if we deliver to your address. Please note that customs fees may apply to orders shipped outside of the EU. The customer is responsible for paying any customs fees.

Yes, all prices in our web-shop include Swedish VAT (25%)

You have the right to withdraw your purchase within 14 days of receiving your parcel. Always notify us via email at support@nabbiobeads.com before returning the goods. Please note that the right of withdrawal only applies if the product has not been used and is returned in its original packaging with labels intact.

We don’t charge additional fees for making a return. However, you are responsible for paying the return shipping cost, and we do not refund the original shipping cost. You are also responsible for the goods until they have been returned to us.

You will need to print, fill out, and pack a return slip with the parcel for your return to be handled quickly and efficiently. Please download your return slip here.

We will make a refund of your purchase (excluding shipping costs) as soon as possible, but no later than 30 days from the date the returned goods have been received at our warehouse.

Please contact us via email if you have received the wrong product. Specify your order number and which article is wrong from your order. We will respond with instructions within 48h during working days.

If your parcel arrives damaged, you must report the damages to the carrier immediately. You also need to contact us via email at support@nabbibiobeads.com within five days of receiving the parcel. We will respond with information on how to proceed within 48h during working days.

If you haven’t received an order confirmation shortly after completing your order, please follow these steps:
Check that the email address you put down for your order is spelled correctly.

  • See if the order confirmation has ended up in your email’s spam folder.
  • Log in to My Pages. Below the tab “Orders” you can see all your orders.
  • If you still can’t find your order confirmation, this may mean that something went wrong when you placed your order. No worries, though! Contact our customer service and we will help you.

Our products meet the standards set in the European Toys Directive (EN-71), REACH (the SVHC list) and the Swedish National Agency for Public Procurement’s sustainability criteria for toys and hobby supplies (project Non-Toxic Preschool by the Swedish Society for Nature Conservation).

For more information on NABBI, visit nabbibeads.com

For more information about PhotoPearls, visit photopearls.com.

Yes. Payment is made securely through Klarna. Your card information is never stored with or visible to us since we use a secure, encrypted, and authenticated HTTPS connection.

Yes, before the order has been dispatched from our warehouse, you can cancel your order. Please contact us via email for help with this.

We use Klarna for simple and secure payments. You can choose whether you want to pay up front, through an invoice, or pay in instalments. At checkout you will be able to see which payment options Klarna offers.

No! Fuse beads, iron beads, melty beads, and ironing beads have become synonyms for little plastic tube beads which can be fused together using an iron. Our NABBI beads are the original ironing bead, produced in Uppsala, Sweden.

No. This is due to their difference in melting point. NABBI standard beads melt more easily than NABBI BioBeads, which is why we do not recommend mixing these beads when fusing them with an iron.

View all Frequently Asked Questions

E-mail
support@nabbibiobeads.com

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Weekdays, Monday to Friday: 10.00 - 16.00 (CET/CEST)

Address
Munkplast AB
Hållnäsgatan 6
SE-75228 Uppsala
Sweden

Business information
Org no: 556766-1631
VAT.nr: SE556766163101