EU-shipping will open later in 2020!

Customer service

Do you have questions about our products or your order? Contact us, and we will help you!

All of our products are shipped from our factory and warehouse in Uppsala, Sweden.

The cost for international shipping varies depending on the weight and country for delivery. You will see the actual cost before you complete your order.

We ship orders all over the world. The cost for international shipping varies, but you can always see the actual shipping cost before completing your order.

Please note that customs fees may apply to orders shipped outside of the EU. The customer is responsible for paying any customs fees.

Yes, all prices in the store are included Swedish VAT (25%).

You have the right to cancel your purchase or change products within 14 days from the delivery date. Always contact us by email before you return your goods to us. The buyer is responsible for shipping costs, and the products must be returned unused and in original packaging with labels remaining.

A refund of your money is made as soon as possible, within 30 days from the date of the returned goods been returned to our warehouse.

Please contact us by e-mail if you have received the wrong product, specify the order number and which item is wrong in your order.

In case of damage to the package, you must immediately report the damage to the carrier and contact us by e-mail within 5 days of receiving the package. We will contact you with information on how to proceed.

If you have not received your order confirmation sent to your specified e-mail address shortly after you placed your order, it may mean that something went wrong with your purchase.

  • Please make sure the email address you provided to us when ordering is spelled correctly.
  • Check if your order confirmation can be found in spam in your mailbox.

Our products meet the European Toy Safety standard EN-71. The beads and pegboards are free from Bisphenol, Phthalates, and PVC.

For more information on NABBI, visit nabbibeads.com

For more information about PhotoPearls, visit photopearls.com.

Payment is made securely via Klarna. Your card information is never stored with us. We use a secure, encrypted, and authenticated HTTPS connection, and therefore your information is not visible.

Yes, before an order is sent from our warehouse, you can cancel your order. Contact us via email, and we will help you further.

We use Klarna for easy and secure payment. You choose whether you want to pay directly, pay later by invoice, or divide the payment. At the checkout, you will see the payment options that Klarna has available for you.

View all Frequently Asked Questions

E-mail
support@nabbibiobeads.com

Chat with us
Facebook Messenger
Weekdays, Monday to Friday: 10.00 - 16.00 (CET/CEST)

Address
Munkplast AB
Hållnäsgatan 6
SE-75228 Uppsala
Sweden

Business information
Org no: 556766-1631
VAT.nr: SE556766163101