You have the right to withdraw your purchase within 14 days of receiving your parcel. Always notify us via email at firstname.lastname@example.org before returning the goods. Please note that the right of withdrawal only applies if the product has not been used and is returned in its original packaging with labels intact.
We don’t charge additional fees for making a return. However, you are responsible for paying the return shipping cost, and we do not refund the original shipping cost. You are also responsible for the goods until they have been returned to us.
You will need to print, fill out, and pack a return slip with the parcel for your return to be handled quickly and efficiently. Please download your return slip here.
We will make a refund of your purchase (excluding shipping costs) as soon as possible, but no later than 30 days from the date the returned goods have been received at our warehouse.